If you suspect vulnerability
to a malpractice case, or some other reason to focus on a
possible problem, there are steps you can take to mitigate
it in the bud. The important point here is that you have much
more opportunity early to document
your good standards of care. After all care has stopped,
there are many fewer options.
We discuss this in more detail on other pages, but here are some
key points.
1) Sit down at a quiet time and review the records from the point
of view of a subsequent remote record review. Look for the things
that you believe will be issues. List them and shore them up.
2 ) If you're still taking care of the patient, improve your
doctor-patient relationship. This takes time and communication,
but it is worthwhile. Also make special efforts to deal with
the problems, such as well-chosen consults, general family
meetings, and fighting for insurance coverage. And no less
important, look at the whole past history of the case carefully,
including prior to your involvement. There can be surpising
problems in past care, and frustration over that may be now
pointed at you, in some emotional manner. Taking that into
account and responding in a careful way can resolve the problem.
3) Consider how to make it clear in the records that you
have strived to give the best care. This should not be excessive,
but short and effective. For example: a documented meeting,
a consultation on the case, a requested outside review of
films and records from an expert, or an article that supports
your approach are all helpful.
4) It is an unpleasant thought, but malpractice cases can
lead to other issues such as licensure
complaints and billing
complaints. Be certain that you have records that support
and clarify these risks. For example, don't trust your billing
company to hold onto the pertinent records, be sure you have
a copy yourself. And over the passage of time hospitals have
been known to lose portions of charts. It's probably better
if you keep a copy as the chart evolves as a protective measure.
Furthermore, should you leave the hospital, ending your credentials
before this case has run its legal course, you may find it
very difficult to get a copy of the records afterwards. While
we take access to the records largely for granted in a malpractice
case, for a matter of billing or a matter of licensure you
may find that you cannot get a copy.
5) It is wise to notify your malpractice carrier. In preparation
for that recheck your policy to be sure that every aspect of the
plan or the umbrella coverage is current. Should it be that a responsible
party on your team has failed to renew there is often a grace or
gray period that will allow you to correct this. With regard to
the carrier's notification, they usually take no action after notification
until a suit is filed, but it is important to tell them.
6) Checkout your bill,
and where it stands in the process. It is an increasing tactic
to criticize the bill, even on matters that you take for granted,
or that have been commonly taught are standard practice. It's
best to be certain that the bill is accurate without small
coding errors, corresponds well to the operative note, and
follows common billing rules. If rules have changed recently,
which is not uncommon, you may want to request a formal opinion
from a billing authority that this is correct in meeting the
current standards. For any grey area where good people disagree,
an outside written opinion, probably easy to get from your
professional association, is also helpful. This avoids later
problems from a disagreeing witness. Bear in mind that a plaintiff's
expert witness may be dramatic in critisizing a clear standard.
7) To find out if a case that worries you is filled,
check the courthouse where your hospital is, where you live,
and where the patient lives. It will almost certainly be filed
in one of these jurisdictions. Usually anyone can walk in
and check. Some places allow checking over the internet. Once
it is filed, some months, often 3-4, can elapse before it
is served, so this
gives you a heads up. Filing can occur up to the statute of
limitations expiration. But be aware that sometimes a judge
can extend it. Lawyers do procrastinate to the last minute,
and both lawyers and process servers make mistakes. Therefore
be sure to understand the issues in serving in your area,
because cases do fail on technicalities at this point.
8) Finally, consider your finances, and their protection. This is
always a complex and individual matter. But that means it's appropriate
to review, whenever a problem may arise. Far and away, the best
solutions and protections are made before the problem arises.
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